YOUR LEVEL OF SUCCESS
is directly related to the quality of your systems and your team’s effective use of those systems. In other words, the better your systems and the better your team uses them, then the more successful you will be.
Systems are simply detailed processes of how every aspect of your office should be run. There are systems for how the phone should be answered. Systems for how a new patient should be processed. Systems for how financial arrangements should be made. Systems for how a treatment room should be set up and cleaned up. Systems for how we communicate with patients about the treatment they need. Systems for how patients are scheduled on the appointment book. Systems for how each clinical procedure is performed, etc.
Systems create efficiency. Systems keep things from falling through the cracks. Systems also keep your team accountable. Systems make you more profitable.
Have you ever had a patient in the chair waiting to have a crown seated, only to you discover that the case is still at the lab? It’s stressful, embarrassing, and frustrating, right? This is the result of a poor system for checking on lab cases before the patient’s